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Complimentary UAE delivery over AED 199

ZAAYA

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Frequently Asked Questions

Everything about the ritual, delivery and returns.

Still curious?

Our Concierge replies within the hour, Monday to Saturday, 10:00–19:00 GST.

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The ritual

How does the heatless curler work?

You wrap sections of hair around the soft curler and leave it in while you rest. As your hair settles around the curve, it takes on its shape, creating curls and waves without any heat.

Which hair lengths is it suitable for?

It works best from shoulder length and longer. The longer your hair, the more defined the curl. On chin-to-shoulder length hair, wrap smaller sections for a soft bend.

Can I sleep in it?

Yes. The curler has a soft, flexible core made for overnight wear, so you can sleep on your back or side. Our Silk Bonnet keeps everything in place.

Which hair types is it suitable for?

Straight, wavy, fine and thick hair. Fine hair holds best when slightly damp; thick hair prefers smaller sections and longer wear. On naturally curly hair it gently stretches and defines.

Delivery

How long does delivery take?

Across the UAE in 1–2 business days, or the same day in Dubai for orders placed before 2 pm GST.

Do you ship internationally?

Not yet. For now we deliver across all seven emirates. Join the ZAAYA Circle to hear first when we expand across the GCC.

Returns & payment

How do returns work?

You can return unused items in their original packaging within 14 days of delivery. Message our Concierge or reply to your order email and we will arrange the collection. Refunds go back to your original payment method within 5–10 business days.

Can I pay in instalments?

Yes. Split your order into 4 interest-free payments with tabby at checkout.

Which payment methods do you accept?

Visa, Mastercard, Apple Pay, Google Pay, PayPal and tabby.